I think I have a defective Toy Tag, what do I do?

Some people have had success with fixing Toy Tags that don’t work by scanning it with an NFC reader app on their phone. If this doesn’t work, or your phone doesn’t have this feature, you have two options. Well, three if you include roaring at the top of your lungs an option. If you recently bought the pack and just want to get back to playing, then you can go to the store you bought it from and exchange your pack for a new one. Make sure you keep your receipt!

If you’ve been playing for a while and don’t want to get a whole new set, then you can contact LEGO support using the ‘Broken Bricks’ option. Enter the set number of your pack, then add the tag that’s broken to your cart and checkout. This process is totally free, but make sure you have a proof of purchase in case they ask for it. It will take a few days for your tags to arrive. I ordered two blank tags that the website said were out of stock on a Sunday, and they arrived 9 days later on a Tuesday. So while the process is free and simple, you won’t get your parts right away.

For convenience’s sake, a list of all set numbers can be found below. Just expand the ‘Set Numbers’ tab.